Reference

What You Agree to When You Use deg288

These terms set out the rules that govern your account, how your data is handled, and what conditions apply when you use deg288 in Indonesia. Availability depends on local law and is valid only where eligible regions permit.

Account eligibility appliesIndonesia-region accessDANA, OVO, GoPay coveredData handled per policyLocal law governs use
deg288 What You Agree to When You Use deg288
CONTACT LEGAL SUPPORT

How to Reach Us on Policy Matters

If you have a question about how these terms affect your account — whether it concerns your e-wallet, a data request, or an eligibility issue — reach out through one of the channels below. Our support team handles Indonesia-region queries and can escalate account-level issues where needed. Response times vary; complex cases involving identity verification take longer than general queries.

Live Chat Open the chat widget from any page in your account. Use this for urgent legal queries about your wallet or account status — it connects you to our Indonesia support team.
Email Support Send detailed requests — data access, account closure, dispute records — to our support email. Include your registered DANA, OVO, or GoPay number for faster matching.
Account Help Centre Log in and head to Account Settings for self-service policy actions: reviewing your data, updating contact details, or flagging a transaction discrepancy for review.
DATA AND ACCOUNT SECURITY

How We Handle Your Data and Keep Your Account Safe

Security around your account and personal data is built into how deg288 operates day to day. From the moment your DANA, OVO, or GoPay wallet is linked, your data is stored with access controls that limit who can view or act on it. We do not share your details with third parties outside what is needed to process your payments or comply with applicable law. You can request a copy of the data we hold on your account at any time through our support channels.

Cookie Policy We use session and analytics cookies to keep your account active and measure how the lobby performs. You can adjust cookie preferences in your browser settings at any time.
Data Retention We retain account and transaction data for as long as required by applicable law or for the duration your account remains active — whichever is longer. Closed accounts follow the same schedule.
Account Security Login uses OTP verification sent to your registered contact. If you suspect unauthorised access, lock your account immediately via Account Settings and contact support to begin a review.
Data Change Requests To update or correct the personal data we hold — including your registered e-wallet number — submit a request via email support with identity verification attached for processing.

Common Questions About Your Rights and Our Policies

These are the questions we get most often from people in Indonesia reading through the legal terms. If your question is not covered here, reach out via live chat or email — we will give you a direct answer tied to your account situation.

Access depends on local law and is available only where eligible regions permit. You are responsible for confirming that using this service complies with your local rules before opening an account.

Yes. Submit a data access request through our email support channel. Include your registered contact details and the e-wallet — DANA, OVO, or GoPay — linked to your account for identity matching.

We retain your account and transaction records for as long as applicable law requires after closure. This includes your payment history with DANA, OVO, and GoPay linked to your account.

Log in, go to Account Settings, and flag the specific transaction. Our team will review the record against your registered DANA, OVO, or GoPay activity and respond through your account contact.

We share data only where necessary to process your payments or meet legal obligations. We do not sell your personal details or pass them to marketing partners outside the platform.

We post updates to the terms and notify you via the contact details registered on your account. Continuing to use deg288 after a notice is posted counts as acceptance of the updated terms.
Reference

Legal

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.